General terms and conditions of sale

The company BeCOO. Métrailler (hereinafter: “BeCOO”) sells jewelry and fashion accessories from its commercial partners on its website www.becoo.ch .

Price
The prices in this catalogue are listed in Swiss francs, net amounts.

Availability
Our delivery commitment is void in the event of failure or delays in supply from our own suppliers, provided that this unavailability is not attributable to BeCOO. In the event a product is unavailable, we will inform you as soon as possible.

Payment methods
We accept the following payment methods: TWINT, American Express, Apple Pay, MasterCard, VISA.

Delivery and transport
Available items are shipped via postal service within approximately 2 to 4 days . A shipping fee is charged only once per order.
PLEASE NOTE : BeCOO does not deliver its parcels to post office boxes and does not deliver any goods to minor or guardian customers, except with written authorization from the parents or guardian.

Return or exchange of goods
Items must be returned in their original condition and complete packaging (with labels bearing their references), along with the delivery slip, within 14 days of receiving your package. Return shipping costs are your responsibility.

Legal guarantees
Check the condition of the delivered goods immediately to rule out any obvious material or manufacturing defects, as well as any damage caused during transport. In accordance with the law, you are obligated to notify us of any defects or anomalies affecting the delivered goods so that we can remedy them.

Data protection
All personal data will be treated as confidential. Information necessary for order processing will be processed electronically and may be shared with partner companies for order fulfillment purposes.

Applicable law and jurisdiction
The applicable law is Swiss law, and any dispute will be dealt with by the ordinary courts of the Canton of Valais.